General Conditions of Sale

  

1.- GENERAL CONDITIONS PRIOR TO CONTRACTING 

These general contracting conditions expressly regulate the contractual relations between the owner of this website and the consumer users who, through this website (WWW.MERI-TRADING.COM), owned by ALCA FORMA, SLU (hereinafter, MERI TRADING), contract the services offered at any time. 

These general conditions of sale have been prepared in accordance with the provisions of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSI-CE), Law 7/1998, on General Contracting Conditions (LCGC), and RDL 1/2007, of November 16, 2007, which approves the Revised Text of the General Law for the Defense of Consumers and Users and other complementary laws (TRLGDCU).

MERI TRADING may unilaterally modify, at any time it deems appropriate, the configuration and content of these general conditions of sale. However, the conditions applicable to a given transaction will be those in effect at the time the transaction is entered into. 

The terms and conditions applicable to the contracting of services offered by MERI TRADING through its website WWW.MERI-TRADING.COM. will be all those described in these general conditions of sale and which will be detailed on the website throughout the contracting process. By using this website, users declare to know and accept the different procedures necessary to access the different services offered by MERI TRADING, as well as to formalize the contracting of the same. 

The customer accepts without reservation the present general terms and conditions of business when contracting with MERI TRADING through this website, having prior knowledge of its contents by having been provided with a copy of the same in a durable electronic format, in addition to being published on this website. 

If you wish to download and obtain a copy of these general terms and conditions, you can do so by clicking  HERE

We recommend the user to read carefully our Legal Notice, Privacy Policy, and Cookies Policy before contracting our services. 

2.- IDENTIFICATION OF THE PARTIES

The identification data of MERI TRADING are detailed below:

  • Name/ Company name: ALCA FORMA, SLU
  • Trade name: MERI TRADING 
  • NIF: L-717239-Z
  • Registered office: Calle Mirador d’Encamp 16. Torre Anyó 3, AD200. Encamp. Andorra. 
  • E-mail address: INFO@MERI-TRADING.COM
  • Phone number: 678194530

In order to contract our services through this web page, the client must provide the personal data requested during the contracting process. You can visit our Privacy Policy for more detailed information about the treatment of personal data. 

Any natural person or legal entity, or entity without legal personality, that contact our services through our website will be considered a client. Any natural or legal person or entity without legal personality that meets the requirements of Article 3 of RDL 1/2007 approving the revised text of the General Law for the Defense of Consumers and Users shall be considered a consumer. 

3.- NATURE OF THE WEB SITE 

In order to contract the services offered through this website, the client must meet the following requirements:

  • Be an individual or legal entity with residence or domicile located in the Spanish mainland or Balearic Islands, Canary Islands, Ceuta or Melilla. 
  • If you are a natural person, you must be over 18 years of age and have sufficient legal capacity to contract. 
  • Consumer regulations, as well as the rights recognized to consumers, shall be applicable only to those natural or legal persons who are considered consumers and/or users in accordance with article 3 of the TRLGDCU. 

4.- SERVICES OFFERED

MERI TRADING will publish the courses that are subject to sale through the website, the specific characteristics of each course and the applicable sale price.

MERI TRADING guarantees that the price of the courses will be the price in effect on the day the purchase is formalized, regardless of the day on which the contracted course is to be given.

In case there are applicable offers on the price of the courses, these will be indicated next to the initial price with a different typography and/or color that allows the client to clearly identify the final price of the course. In any case, the temporary period of validity of the offer or promotion will be indicated on the website.

MERI TRADING may, unilaterally and at any time, offer new services for sale on the website, as well as suspend or cancel, temporarily or indefinitely, any of the services or courses offered.

The user will be able to formalize the contract through this web page in the following languages: Spanish

 

5.- PURCHASING SYSTEM

Purchases made through this website must be made following the established online purchase procedure.  The user will be able to browse the website and/or search for the desired courses. Once you have located a specific course, you will be able to access the complete description of the course, where you will be informed, among other information, of the following: course content, delivery method, duration and price.

Once the desired course has been selected, the user must click on the option “Request my place” and then proceed to purchase it. Once all the courses have been selected, the user will have access to the summary of his purchase. In this summary you will be able to review the courses added, summary description of each course, unit price and total price.

To finalize the purchase, the user must provide the personal data requested, indicate a payment method among those offered, and proceed to pay for the contracted course. MERI TRADING uses the Stripe payment platform. For more information about this payment gateway, please visit the following web address: https://stripe.com/docs/security/stripe.

Once the order has been placed, MERI TRADING will send a confirmation email to the email address provided by the customer confirming the reservation. Subsequently, MERI TRADING will contact the client to guide him/her in the preparation of the course.

6.- TECHNICAL MEANS TO CORRECT ERRORS

In the event that the customer detects that there has been an error when entering personal data during registration as a user of this website, you can modify them in the customer’s personal section. 

In any case, you may correct any errors related to the personal data provided during the contracting process by contacting the customer service department by telephone at 678194530, or to the following e-mail address INFO@MERI-TRADING.COM, as well as to exercise their right of rectification contemplated in our Privacy Policy through the aforementioned e-mail address. 

This web page displays confirmation windows in various sections of the purchase process that do not allow you to proceed if the data in these sections have not been provided correctly. This website also provides details of all items and/or products that you have added to your basket/shopping cart, so that, before making the payment, the user can modify the details of your order.

If the user detects an error in his order after the completion of the payment process, he should contact our customer service department, at the telephone number or e-mail address mentioned above, to correct the error.

7.- PRICE AND METHODS OF PAYMENT

7.1. Methods of payment: 

The prices on the website include VAT (where applicable). Before confirming the contracting of the service, the user will have access to all the itemized prices. 

Prices may change at any time, but any changes will not affect orders for which we have already sent the user an order confirmation.

MERI TRADING currently accepts the following payment methods through its website:

Credit and debit card: Through the payment gateway enabled by MERI TRADING and managed through your bank. You must enter the card number, expiration date and CW2 security code. The customer guarantees and is responsible for the validity of all data provided on his card. These data will not be stored or manipulated by MERI TRADING, but will be registered directly in the payment gateway of the corresponding financial institution. 

In application of the second Payment Services Directive of the European Union (PSD2), it is possible that, at the time of payment for our services, your bank may send you an SMS code, mobile notification to your bank’s App or other similar system. Please contact your bank for more information about the online payment procedure.

By authorizing payment through our website, the user is confirming that the debit/credit card is owned by him/her or that he/she is the legitimate holder of the card. 

7.2. Value Added Tax:

In accordance with the provisions of Article 68 of Law 37/1992, of December 28, 1992, on Value Added Tax (VAT), the delivery of the goods shall be deemed to be located in the territory of application of Spanish VAT if the invoicing address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force at any given time depending on the specific article or service in question. In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of Article 21 of the LIVA, without prejudice to the application of taxes and / or tariffs in accordance with the regulations in force in each of these territories.

The customer authorizes MERI TRADING to issue the invoice in electronic format. However, the customer may at any time indicate to us his wish to receive a paper invoice, in which case we will issue and send the invoice in this format.

8.- RIGHT OF WITHDRAWAL

8.1. Time limit and form of withdrawal

If the customer is contracting as a consumer and user, he/she has the right to withdraw from this contract within 14 calendar days without justification.  The withdrawal period will expire 14 calendar days after the day on which the customer contracts our services through our website.

To exercise the right of withdrawal, the customer may use the withdrawal form provided at the following link  LINK or by any other means that allows to record the exercise of the right (by mail, email or through our telephone number). 

In case of withdrawal by the customer, MERI TRADING will refund all payments received from the customer without any undue delay and in any case within a maximum of 14 calendar days from the date on which the customer informs us of his decision to withdraw from this contract. MERI TRADING will proceed to make the refund using the same means of payment used by the customer for the initial transaction. 

8.2. Exceptions to the right of withdrawal:

Pursuant to Article 103 of Legislative Royal Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users, the right of withdrawal does not apply to the contracting of, among others, the following products or services:

  • The provision of services, once the service has been fully performed, when the performance has begun, with the prior express consent of the consumer and user and with the acknowledgement on his part that he is aware that, once the contract has been fully performed by the entrepreneur, he will have lost his right of withdrawal. 
  • Goods made to customer specifications or clearly customized;
  • Digital content that would not have been delivered on a tangible medium if it had consented to the performance at the time of delivery and without withdrawal being possible from that time.

9.- COMMUNICATIONS 

Applicable regulations require that some of the information or communications we send to customers be in writing. By using this website, the user agrees that most of such communications with MERI TRADING will be electronic. We will contact users by e-mail or provide information by posting notices on our website. For contractual purposes, the customer consents to use this electronic means of communication and acknowledges that all contracts, notices, information and other communications that we send electronically comply with the legal requirements of being in writing. This condition shall not affect your statutory rights. 

10.- PARTIAL NULLITY

If any of the clauses contained in these General Terms and Conditions are declared null and void by a final decision issued by a competent authority, the remaining terms and conditions shall remain in force, without being affected by such declaration of nullity. 

 

11.- ONLINE CONFLICT RESOLUTION 

Under European consumer law, companies established in the European Union that conclude contracts of sale or service contracts online (including those offering their products via e-mail) and online marketplaces established in the Union must provide on their websites a link to the online dispute resolution platform, through which complaints about online contracts can be processed:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

The creation and development of the On-Line Dispute Resolution Platform is provided for in the Regulation (EU) 524/2013 of the European Parliament and of the Council, to try to provide an online mechanism for submitting disputes between consumers and users established in the European Union in a simpler, faster and cheaper way than going to court.

Therefore, through the platform enabled through the above link, the user can send their complaints, claims or other comments they wish to make. 

In addition, MERI TRADING has official complaint/complaint/complaint forms available to consumers and users, who can request them through the contact details provided and indicated on the website. For further information, please contact the consumer office in your place of residence.

12.- PROTECTION OF PERSONAL DATA

MERI TRADING collects and processes personal data of customers through this website. For more information about the treatment of personal data, you can visit our Privacy Policy and our Cookies Policy. 

13.- APPLICABLE LAW AND JURISDICTION

Any conflicts that may arise in the interpretation and application of these rules shall be governed by Spanish law, and shall be submitted to the Courts and Tribunals of the place of residence of MERI TRADING or the consumer, at their choice. 

Date of last update:  March 07, 2023